When will my order be processed?
Our team takes 1-5 working days to process packages. Typically, we aim to fulfill all packages within 2-3 working days. Once your package has been processed, a tracking number confirmation email will be sent. Please note that we do not process orders over the weekend and any expedited orders placed after 12.30pm will be processed the next working day.
What happens if I refuse your package?
We are sorry to hear that you rejected your package! Once our team receives your returned package, we will process a refund for the items, minus shipping costs.
Will I be able to track the movements of my package?
Of course, when your package leaves our warehouses, you will be sent an email with a tracking code to follow the movements of your package
You can purchase online on our website and via Instagram or Facebook, using PayPal or major credit cards.
INFORMATION ON THE PROCESSING OF PERSONAL DATA
pursuant to and for the purposes of Art. 13 of the New European Regulation 2016/679 relating to the protection of natural persons with regard to the processing of personal data (GENERAL DATA PROTECTION REGULATION – GDPR)
As required by the General Regulation on the Protection of Personal Data of the European Union (GDPR 2016/679, Article 13), before proceeding with processing, the interested party (user of the website www.adhena.it) is informed that the personal data collected through the site are processed by the Company using IT and/or telematic tools, for the purposes indicated in this statement.
The Data Controller of personal data is Adhena Swimwear di Debora di Napoli, with registered office Via Michelangelo Naldi n 56, 80055, Portici,
Information on treatment
The personal data being processed are collected directly by Adhena Swimwear or by third parties expressly authorized by it, or communicated by the Company to such third parties for the pursuit of the purposes described below.
Legal basis and purpose of processing
The personal data provided by the user when browsing the website www.adhena.it are processed by the owner in accordance with current regulations regarding the protection of personal data.
The legal basis of the processing is identified in the provision of its services by the Company, in the management and facilitation of the website, as well as in the establishment, execution and possible termination of the online sales contract concluded between the parties and in the obligations under the same contract connected and/or directly and/or indirectly deriving from the same.
The processing of personal data by Adhena Swimwear is aimed at pursuing the following purposes:
1) SUBSCRIPTION TO THE ADHENA SWIMWEAR NEWSLETTER:
In the event that the user decides to subscribe to the "ADHENA SWIMWEAR Newsletter", only following a possible and specific consent, the personal data will be processed by the Data Controller for the sending of commercial or promotional communications, related updates , for example, the latest trends, new arrivals, exclusive offers, special events and promotions. To unsubscribe from the newsletter, simply click on the unsubscribe link at the bottom of the emails received or by writing to email@example.com
2) REGISTRATION ON ADHENA SWIMWEAR
In the event that the user decides to register on the adhena.it website, only following any specific consent, the personal data will be processed by the Data Controller for the purposes of registration on adhena.it. In particular, upon providing your name, surname, e-mail address and setting an access password, these will be processed for the creation of a personal account, to speed up the purchase procedure, to allow the user to view the status of orders and receive updates on purchases made, change personal settings and update the account, view the history of returns and requests for exchange of goods, save favorite items in the Wishlist
3) ONLINE SHOPPING ACTIVITIES:
The personal data provided will be used for the purposes of establishing, managing, executing and/or concluding the online sales contract. The data provided will be processed by the Data Controller for the purposes of managing the purchase order with reference, by way of example, to payment, shipping, taking charge of any returns, for customer assistance, for the execution of the purposes administrative - accounting related to the management of the order, for the fulfillment of obligations established by current legislation. In case of payment by credit card, the fundamental information for the execution of the transaction (credit/debit card number, expiry date, security code) will be processed by Stripe Payments, possibly by companies in charge of anti-fraud control via protocol encrypted and without third parties being able to access it in any way. However, this information will never be viewed or stored by the seller (Adhena Swimwear).
4) PROFILING OF THE INDIVIDUAL PERSON
Only following a possible and explicit consent, the personal data provided may be processed by the Data Controller for profiling activities, or analysis of preferences aimed at creating personalized content and offers.
Nature of the treatment
In relation to the purposes referred to in point 1) of the previous paragraph, the provision of personal data and consent to their processing is optional. Failure to provide consent will make it impossible for Adhena Swimwear to allow registration to the "Adhena Swimwear Newsletter", the sending of commercial or promotional communications, updates relating, for example, to the latest trends, new arrivals, exclusive offers, special events and promotions.
If the user decides to proceed with the subscription to the newsletter through the section of the site dedicated solely to this activity, the provision of personal data and consent to their processing is mandatory.
Failure to provide consent will make it impossible for Adhena Swimwear to allow registration to the "Adhena Swimwear Newsletter", the sending of commercial or promotional communications, updates relating, for example, to the latest trends, new arrivals, exclusive offers, special events and promotions.
In relation to the purposes referred to in point 2) of the previous paragraph, the provision of personal data and consent to their processing is mandatory. Failure to provide consent will make it impossible for Adhena Swimwear to allow registration on adhena.it, the creation of a personal account, speeding up the purchase procedure, viewing the status of orders and receiving updates on purchases. made, the possibility for the user to change personal settings and update the account, to view the history of returns and requests for exchange of goods, to save favorite items in the Wishlist.
In relation to the purposes referred to in point 3) of the previous paragraph, the provision of personal data and consent to their processing is mandatory. Any failure to provide consent will make it impossible for Adhena Swimwear to proceed with the establishment, management, execution and/or conclusion of the online sales contract, therefore the impossibility of carrying out, for example, the activities related to the payment, shipping, taking charge of any returns, customer support activities, the execution of administrative - accounting purposes linked to the management of the order, and the fulfillment of obligations established by current legislation.
Personal data processed
The personal data processed by the Data Controller are those provided by the user when browsing the website www.adhena.it, on the occasion of any registration / subscription to the services / programs made available by Adhena Swimwear and/or of the possible purchase of products made available to Adhena Swimwear, such as, by way of example: name, surname and e-mail address, in addition to the data necessary for the provision of the online sales service such as, for example, those functional to the execution of payment and shipping/exchange of purchased products.
Data Processing and Storage Methods
The processing of personal data is carried out by the Data Controller in compliance with the provisions of current legislation on Privacy. The Data Controller processes personal data using IT and/or telematic tools and with organizational and logical methods strictly related to the pursuit of the purposes indicated in this information, as well as adopting appropriate security measures in order to prevent access, disclosure, the unauthorized modification or destruction of personal data, their loss and their illicit and incorrect use. However, the Company cannot guarantee its users that the measures adopted for the security of the site and the transmission of data and information on the site are capable of limiting or excluding any risk of unauthorized access or dispersion of data by devices. pertaining to the user. For this reason, users of the site are advised to ensure that their computer is equipped with adequate software to protect network data transmission (for example updated antivirus) and that their Internet Provider has adopted suitable measures for the security of transmission. of data on the network. The Company also undertakes to process the data according to the principles of correctness, lawfulness and transparency, to collect them to the extent necessary and exact for the processing and to allow their use only by personnel for authorized purposes. The management and storage of the personal data acquired will take place in archives or on servers located within the European Union owned by the Data Controller and/or third-party companies appointed as External Data Processors and, in any case, currently located in Italy.
In relation to the different purposes for which they are collected, personal data will be kept for the time strictly necessary to achieve them and, in any case, in compliance with the relevant regulatory provisions in force.
In any case, the Company will take care to avoid the use of the data for an indefinite period by proceeding, on a periodic basis, to appropriately verify the actual continuation of the interest of the subject to whom they refer.
Recipients and Data Processors
The data collected will not be disclosed in any way, but will be processed within the limits and for the purposes described by the Company's employees on the basis of adequate operating instructions (for example, administrative, commercial, marketing, legal personnel, system administrators, etc. .). Some data processing may also be carried out by third parties, appointed as External Data Processors, of whom the Data Controller makes use or could make use as part of the management of the contractual relationship, the provision of the services offered and for the organizational needs of its business. In particular, the data may be communicated to:
a) subjects, public and private, who can access the data pursuant to legal provisions, regulations or community legislation, within the limits established by these rules;
b) subjects who need to access the data for purposes related to the contractual relationship existing between the parties, within the limits strictly necessary for carrying out auxiliary tasks (such as, for example, banks and credit institutions, suppliers of technical services, hosting providers, IT companies, communication agencies, postal couriers and shipping companies);
c) consultants, within the limits necessary to carry out their professional duties.
The updated list of External Managers and subjects authorized for processing is kept at the headquarters of the Data Controller and is available to the interested party, upon request to be made via e-mail to firstname.lastname@example.org
Transfer of data abroad
The management and storage of personal data will take place on the servers of the Data Controller and/or third-party companies duly appointed as External Data Processors located within the European Union.
Personal data may be transferred abroad, in compliance with the provisions of current legislation, even to countries not belonging to the European Union. The transfer to non-EU countries, in addition to the cases in which this is guaranteed by the Commission's Adequacy Decisions, is carried out in such a way as to provide appropriate and appropriate guarantees pursuant to the articles. 46 or 47 or 49 of the Regulation.
Rights of interested parties
As an interested party, the user may exercise, at any time, the rights provided for in articles 15, 16, 17, 18, 20 and 21 of the GDPR which confer, in particular, the right to:
a) obtain from the Data Controller, pursuant to Article 15, confirmation as to whether or not personal data is being processed and, in this case, obtain access to the data themselves and to information such as: (i) the purposes of the processing; (ii) the categories of personal data; (iii) the recipients or categories of recipients to whom the personal data have been or will be communicated, in particular if they are recipients located in Third Countries or International Organizations; (iv) when possible, the expected retention period of personal data or, if this is not possible, the criteria used to determine this period;
b) obtain from the Data Controller, pursuant to Article 16, the rectification of inaccurate personal data concerning him without unjustified delay; taking into account the purposes of the processing, the interested party has the right to obtain the integration of incomplete personal data, also by providing a supplementary declaration;
c) obtain from the Data Controller, pursuant to Article 17, the deletion of personal data concerning him without unjustified delay. The Data Controller has the obligation to delete, without unjustified delay, the personal data if one of the reasons indicated in paragraph 1 of Article 17 exists;
d) obtain from the Data Controller, pursuant to Art. 18, the limitation of processing when one of the hypotheses regulated by paragraph 1 of Article 18 occurs;
e) obtain from the Data Controller, pursuant to Article 20, data portability, i.e. receive in a structured format, commonly used and readable by an automatic device, the personal data concerning him/her provided to a Data Controller. The interested party also has the right to transmit such data to another data controller without impediments on the part of the first data controller to whom it was provided, if the conditions indicated in Article 20 paragraph 1 apply. Finally, the interested party has the right to obtain the direct transmission of personal data from one Data Controller to another, if technically feasible;
f) object, in whole or in part, pursuant to Article 21, to the processing of personal data concerning him.
To exercise your rights, the user can send their requests to email@example.com.
Furthermore, it should be noted that the interested party has the right to withdraw consent at any time without prejudice to the lawfulness of the processing based on the consent given before the revocation, without prejudice to the consequences indicated above regarding a possible refusal to provide such personal data. . The interested party also has the right to lodge a complaint with a Supervisory Authority.
You can make requests regarding the exercise of these rights by contacting the address: firstname.lastname@example.org.
Adhena Swimwear undertakes to respond to the interested party's requests within one month, except in cases of particular complexity for which it could take a maximum of three months. In any case, the Data Controller will provide the interested party with evidence of the reason for the wait within one month of the request. The outcome of the request will be provided in writing or in electronic format. In the event of a request for rectification, cancellation or limitation of processing, the Data Controller undertakes to communicate the results of the requests received from the interested party to each of the recipients of his data, unless this proves impossible or involves a disproportionate effort.
The Company specifies that the interested party may be asked for a possible contribution if the questions are manifestly unfounded, excessive or repetitive; in this regard, the Data Controller will equip itself with a register to track requests for intervention.
Changes to this information